The company file cannot be found
The connection remembers where your company file lives. QuickBooks went to that location and could not open the file there.
What you see
Section titled “What you see”The app shows:
QuickBooks Desktop could not find the company file. If it was moved or renamed, open it in QuickBooks, then try again.
The app’s support team may see the code 0x80040403, 0x80040416 or 0x80040417. During setup, the title is “QuickBooks could not find the company file”.
Why it happens
Section titled “Why it happens”- The company file was moved to another folder, drive or server.
- The file was renamed.
- A mapped network drive letter changed, or the drive is not connected after a restart.
- The server or shared folder that holds the file is off or unreachable.
- The file was deleted.
- QuickBooks was closed and no file location was available to open.
How to fix it
Section titled “How to fix it”- On the computer that runs the Web Connector, open QuickBooks Desktop and open the company file the usual way, with File › Open or Restore Company or the recent files list.
- Leave the file open, then try the action in the app again. If the file is still in its usual place, this is often enough.
- If QuickBooks cannot open the file either, check that the drive or server holding it is reachable. Open File Explorer and browse to the folder. Reconnect any mapped drive that shows a red X.
- If you moved or renamed the file on purpose, keep it at its new location and ask the app’s support team to reset the stored company file path. Then open the file in QuickBooks on this computer. See Fix a moved, renamed or restored company file.
- If the file was deleted, restore it from your most recent backup. A restored backup of the same company keeps working with the connection.
How to check it worked
Section titled “How to check it worked”Close QuickBooks, wait a minute, then use the app. If the action works, the Web Connector can open the file in the background. If you prefer to keep QuickBooks open, check that the app works with the file open. In setup, click Check again.
When to contact the app’s support
Section titled “When to contact the app’s support”Contact them if you moved or renamed the file, or if the file opens fine in QuickBooks but the error continues. Send the time, the exact message, the full folder path and file name of the company file, and a screenshot of the app’s row in the Web Connector window.
Related pages
Section titled “Related pages”For developers, see QBD_COMPANY_FILE_NOT_FOUND.