# Another update is in progress
Source: https://www.desktopaccountingapi.com/docs/help/connection-errors/another-update-in-progress/

> What the Web Connector message "Another update is in progress" means, and how to fix it when it does not clear.

The Web Connector runs one app's update at a time. This message means it was busy with another app when it tried to start this one.

## What you see

The Web Connector shows "Another update is in progress" for the app, in the status area or the **Last Result** column. The app may be slower than usual to respond.

## Why it happens

Your Web Connector can hold several apps, for example a payroll add-on, a reporting tool and this connection. It works through them one by one. While another app's update is running, this app waits its turn.

A short wait is normal and clears itself. A message that stays for many minutes points to one of these:

- another app's update is very slow or stuck
- another app checks in so often that it rarely leaves a turn free
- a QuickBooks window is open and the other app is waiting on it

## How to fix it

1. Wait a minute. In most cases the message clears and this app's update runs next.
2. Look at the other rows in the Web Connector. If one shows a progress bar that does not move, or a status that has not changed for a long time, that app is stuck.
3. Check QuickBooks for an open pop-up window and close it. See [A QuickBooks window is blocking the connection](https://www.desktopaccountingapi.com/docs/help/connection-errors/modal-dialog-open/).
4. Close the Web Connector with **Exit** and open it again from the Start menu. This stops the stuck update.
5. If the same other app keeps blocking, uncheck it in the Web Connector for now and contact that app's vendor. Unchecking it pauses that app, so tell the people who rely on it.

## How to check it worked

The app's row in the Web Connector updates within about 10 seconds and shows no error in **Last Result**. Actions in the app go through without a long wait.

## When to contact the app's support

Contact them if the message stays when this app is the only one in the Web Connector. Send the time, the exact message and a screenshot of the full Web Connector window, with every row visible.

## Related pages

- [Connection not active](https://www.desktopaccountingapi.com/docs/help/connection-errors/connection-not-active/)
- [Web Connector settings to keep](https://www.desktopaccountingapi.com/docs/help/guides/change-connection-settings/)

For developers, see [`INTEGRATION_CONNECTION_NOT_ACTIVE`](https://www.desktopaccountingapi.com/docs/errors/#integration_connection_not_active).